Why Fast Food Is Racing to Ditch the Dining Room
Five hours into a long drive through New England last week, I needed coffee. I pulled up to a Dunkinâ in Gorham, New Hampshire, parked, and got out of the car. Mistake. In the donut-scented interior, I learned that this Dunkinâ wasnât taking orders in the storeâonly at the drive-thru and via the app. Reluctantly, I downloaded Dunkinâ, selected a large cold brew, tapped in my credit card number, and watched in silence as two workers prepared and placed the coffee on the largely obsolete counter.
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