In 10 years running Mastercard, Ajay Banga has favored a forward-looking approach.
When the pandemic hit, Mastercard\'s chief executive, Ajay Banga, made a promise to the company\'s 19,000 employees: There would be no layoffs as a result of the economic destruction wrought by the virus. It was a decision he could afford to make. During his 10 years as chief executive, Mr. Banga vastly expanded the company\'s reach. Revenues roughly tripled, and profits quadrupled. Mr. Banga says he didn\'t achieve these results simply by managing for the short term. When he took over in 2010, he told investors that he would not be giving quarterly earnings guidance. Instead, he offered investors a rolling forecast of where Mastercard would be in three years, and set to work striking new partnerships around the globe. The strategy worked. Mastercard stock has soared by more than 1,000 percent during his tenure, outperforming competitors Visa and American Express.
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Saturday, August 14, 2021
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The C.E.O. Who Promised There Would Be No Layoffs