Thursday, September 19, 2019

Bring your customers closer to you with superfast query resolution

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Hi,

Discover how your support agents can create an amazing support experience on every communication channel – be it chat, email, social, website, mobile app, etc.

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Omnichannel Dashboard for Ticket Management:

Queries from different sources captured on one dashboard and auto-converted into tickets. Cloud telephony is imperative in a helpdesk system and the ticketing tool is enabled with single sign-on with the cloud telephony partner of your choice. Every ticket created is mapped to a customer and every conversation that you have with them is mapped to the ticket.

Reporting Engine for Agent Productivity:

The mark of a good customer service center is informed managers. With a reporting engine that generates detailed FCR reports (first-call-resolution), Ticket conversion Reports, and more; agent productivity improves with continued use of the Service CRM software.

On-field Service CRM

Your service agents may be busy on-field, but its crucial that they are able to act on every customer request. Increase your agents' productivity on-field and improve the response time with omnichannel support.

Help your Service Agents with a Knowledge Base:

Empower your agents to respond readily with help of Faq's , Articles, interactive flow charts uploaded in a centralised knowledge repository.

Your business deserves the best customer service

Find out how well this solution works for your business

Request a Demo

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