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| Hi Sir/Madam, I am Rohit Jindal from MyGate & I am writing this email to help you improve the way your housing society functions without investing in any additional infrastructure. We understand that the main reason for living in a housing society is the convenience and security it offers. But did you know that most of its infrastructure and processes are either inadequate, expensive or outdated, if not all three? To give just two examples:
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What are customer expectations from EezyLife in the residents & commercial spaces?
ReplyDeleteCustomer satisfaction reflects the expectations and experiences that the customer has with a product or service. Consumer expectations reflect both past and current product evaluation and user experiences.
Think about any major purchases you’ve made recently. Did you research your purchase? Did you collect information from advertising, salespersons, friends, associates, or even test the product? This information influences our expectations and gives us the ability to evaluate quality, value, and the ability of the product or service to meet our needs and expectations.
Customers hold both explicit and implicit performance expectations for attributes, features, and benefits of products and services. The nature of these expectations will dictate the form and even the wording of customer satisfaction survey questions. Let me repeat this: the nature of these expectations will dictate the form and even the wording of your satisfaction questions.
Understanding the following 5 customer expectations form the definitions below is critical before you set out to measure customer satisfaction and increase customer loyalty.
Explicit Expectations
Explicit expectations are mental targets for product performance, such as well-identified performance standards.
For example, if expectations for a colour printer were for 17 pages per minute and high-quality colour printing, but the product actually delivered 3 pages per minute and good quality colour printing, then the cognitive evaluation comparing product performance and expectations would be 17 PPM – 3 PPM + High – Good, with each item weighted by the associated importance.
2. Implicit Expectations
Implicit expectations reflect established norms of performance. Implicit expectations are established by business in general, other companies, industries, and even cultures.
An implicit reference might include wording such as “Compared with other companies…” or “Compared to the leading brand.”
3. Static Performance Expectations
Static performance customer expectations address how performance and quality are defined for a specific application. Performance measures related to quality of outcome may include the evaluation of accessibility, customization, dependability, timeliness, accuracy, and user-friendly interfaces.
Static performance expectations are the visible part of the iceberg; they are the performance we see and—often erroneously—are assumed to be the only dimensions of performance that exist.
4. Dynamic Performance Expectations
Dynamic performance customer expectations are about how the product or service is expected to evolve over time. Dynamic expectations may be about the changes in support, product, or service needed to meet future business or use environments.
Dynamic performance expectations may help to produce “static” performance expectations as new uses, integrations, or system requirements develop and become more stable.
5. Technological Expectation
Technological customer expectations focus on the evolving state of the product category. For example, mobile phones are continually evolving, leading to higher expectations of new features.
Mobile service providers, in an effort to limit a consumer’s ability to switch to new technology phones, have marketed rate plans with high cancellation penalties for switching providers, but with liberal upgrade plans for the phones they offer.
Get in touch with us and we will help you setup your own Society Management Software.
What made you feel the need for a society management app?
ReplyDeleteAs urbanization grow people start living in building, Residential complex, or residential Housing society, for functioning smoothly Members of building, complex or housing society form a Management for under rule of Co-operative housing society or Apartment of association.
To function an operation of society smoothly management committee charge service charge or maintenance charge to their society member depend on Flat/ Bungalow area, BHK. And utilise all this fund to keep maintain the society area premise. If look at society with minimum maintenance charge of Rs. 1000/ Month for society of 70 flat society then turn over goes minimum up to 8-10 lacs.
Society has use its fund very carefully and transparent because they have to go through annual Audit. Some of society have very rich their annual transaction is more than crore. But sometime we see in management committee have very less knowledge of accounting and Society management. So they keep an Accountant or Employee for daily working of society.
In this case society not become transparent because any committee member don’t have any knowledge how much daily cash the accountant has collected , how much cash is expense , Because committee keep trust on the employee. I have seen many society where a manager use 5 thousands– 60 thousand cash for his personal use and society don’t have knowledge about it. Because they did it record manually or software which management committee are not able to operate. So this create mess in operating the society and may possibility of fraud.
Sometime employee or manager is very honest but he don’t able keep proper record of cash , payment received because society is not able to afford such employee with such skill, so during audit or accounting they don’t have proper record of transaction.
While facing such issue society committee also face internal turbulence as some society’s treasurer or secretary resign from society, because of personal issue or internal committee conflict in such case it’s very hard to understand what kind of mess he left in accounting record. In such cases society can’t stop its daily operating for smooth functioning of society , to avoid hard-hit problem society are facing society’s should use a software.
There are so many software available in market but I would like to suggest.
“EezyLife System”
It’s very Responsive on speed, Simple to use, Affordability is best in competition. Also very good training and support by relationship manager.
Get in touch with us and we will help you setup your own Society Management Software.
Why EezyLife is the most preferred Apartment management solution all over North India?
ReplyDeleteEezyLife System is one among several available Apartment Management Apps. Our customers have many other options that provide similar services. But what makes EezyLifeSystemthe most preferred apartment management service in India?
Thought Leaders:
We believe in setting the benchmark for our field. Our innovation is nearly two years ahead of any other portal in Society Accounting and Social Management. We are the first to bring Society Management to the Smart Phone Generation. We introduced India’s first and only Collection Gateway for housing societies to solve the problem of NEFT reconciliations for every Housing Society. Using Collection Gateway residents can add the unique account number allocated to them as beneficiary and automate the monthly transfer of dues.
Super High Configurability:
Life in each apartment complex is different. The requirements and expectations from each one are unique to that complex. We understand this perfectly. As a consequence, our portal is super customizable. You can configure the plan to your requirements at prices that are pocket-friendly.
Data Security:
At EezyLife System, we understand that cybersecurity is extremely important. Your personal information is kept extremely secure and access to it is limited. No information is divulged without your express permission. Beyond this, EezyLifeSystemis the first portal that offers secure browsing using SSL (Secure Socket Layer). Data Security is one of our primary aims.
Data Privacy:
EezyLife System offers the most private portal in the industry. We do not bombard you to buy from various service providers to earn commissions.
Support for Federations:
EezyLife System is the first portal that offers support for Federation of RWAs. Federation of RWAs can add member associations and easily communicate across all. Notices posted in Federation can reach all members of its member associations providing a unified platform for the entire neighbourhood. This means that it is not just about your complex who can benefit- but about the entire neighbourhood!
Easy to use:
EezyLife System offers a “Complete Society Management Package” that can be used by Society/Residential and commercial gated communities In addition, EezyLife System supports multiple roles like Utilities payment, parking management, visitor’s management, book activities/events, and also lodged complaints by EezyLife app. EezyLife System software is designed and developed by a team with real-life experience in society as committee members and so we understand what you need.
Excellent Support:
We strive to delight our customers, period. You have live chat, email-based support, phone-based support, online help, and manuals to take care of your needs.
EezyLife System is dedicated to making the management of your apartment complex a well-oiled machine. For that, we believe that convenience is key. To bring this convenience to your apartment/society complex click here to create a free portal.
Get in touch with us and we will help you setup your own Society Management Software.
http://eezylife.in/